The Bradford Exchange Canada

I am only 3 months into a subscription and I have had to call customer service for errors 5 times now. They are double billing me, 3 month in a row now.

They do not honor coupons such as Rakuten Rewards. The Packaging on my $150 orders have no consistency. The first train arrived with no box, just Styrofoam taped together. The second delivery had no Styrofoam packing at all, the train is just lose in a very flimsy box.

The collectable is next to plastic train tracks that can scratch the collectable? I asked for links to the remaining items in my collection and they could only send the names, no photos or web links, they also advised this is not available in the catalog.

I orders the set of 3 Nightmare before Christmas lanterns about a year and half ago. My credit card was billed recently.

and another lantern sent. When I called the representative was very argumentative and wouldnt listed to anything I was saying. I would be talking, and he would just put me on hold. The second time he put me on hold without telling me, I thought he hung up, but wanted to record my phone showing how long I was on hold.

He argued there was four In the set and I shouldnt have gone off the sample picture (because there is 4 not 3 like the picture). Just read the small print that states the 3 I did buy, but add future ones when they become available. MAKE SURE YOU READ THE SMALL PRINT!!! So there is not 4, like the representative said, there are as many as they decide to make.

He returned to the phone about 10 minutes later, abruptly stated my subscription was cancelled and was about to hang up.

When I asked about returning the one I just received, he said a return label would be sent and the call was over. Horrible customer service.

I would like to get acknowledgement that you have received my parcel I mailed back to you on the 26th of March 2023 and according to Canada Post Tracking it was delivered to Bradford Exchange on the 31st of March 2023

As well I would like a receipt showing a credit to my Visa Account in the amount of $129.93

I spoke to a representative to-day (06 April 2023) and she was of no help at all telling me that it was likely sitting in the factory.

This is the second time this has happened to me which I am quite annoyed about and likely will cancel my account with The Bradford Exchange. Pool customer service

Hi, My name is Marya Moffat, and I ordered the Queen E 2 Faberge Egg in September, I was only supposed to be charged two payments of $43.68, and three have been taken as follows (from your website). Please credit me one payment, as I have overpayed by one payment. Thank you Marya Moffat

Sort by: Payment Date | Item Number

Queen Elizabeth II Peter Carl Faberge-Style Egg-Shaped Heirloom Porcelain Music Box Adorned With 22K Gold Accents & Hand-Set With Over 80 Faux Jewels

Item No: 13761****

Payment Date: 11/25/22

Payment Type: Credit Card

Amount Paid: $43.68

Queen Elizabeth II Peter Carl Faberge-Style Egg-Shaped Heirloom Porcelain Music Box Adorned With 22K Gold Accents & Hand-Set With Over 80 Faux Jewels

Item No: 13761****

Payment Date: 10/28/22

Payment Type: Credit Card

Amount Paid: $43.67

Queen Elizabeth II Peter Carl Faberge-Style Egg-Shaped Heirloom Porcelain Music Box Adorned With 22K Gold Accents & Hand-Set With Over 80 Faux Jewels

Item No: 13761****

Payment Date: 09/30/22

Payment Type: Credit Card

Amount Paid: $43.67