I purchased an ella doll in feb march of 2017. was informed it was on backorder. Finally received doll June 2/17. The doll was in complete disarray in the box. There was no paperwork at all including the letter of authenticity. I had to present this doll for a gift and...Read more
I didn't like
- Failure to provide as advertised
The Bradford Exchange Canada - Still no ring!
I have been waiting since last August for my husband's ring that was intended as a Christmas gift!!! They keep saying 4 more weeks and then said not until this July but still no ring!!!!!
The Mickey Mouse voice narration stopped working after one year on our night before Xmas illuminated house. I was surprised to learn from customer service that the bradofrd exchange will not repair products; they will only replace during the warranty period. I was...Read more
I didn't like
- Failure to offer repair or parts
I requested a ring sizer on four occassions. NOTHING!! However I get two letters requesting my payment. What size ring are they going to send if I haven't ordered any particular size? I keep getting told a new one is coming but no has been two months of this. ...Read more
I placed an order from their 2014 X-mas brochure on Nov.16th! This brochure said that x-mas delivery guaranteed on all orders placed on or before Dec 18th. On Dec. 23rd at approx. 17:30 hours I received call telling me that my items on back order for another 8-10...Read more
Please contact the BBB. We as consumers don't need to be treated like this. Nothing but lies. False advertising, I am starting to believe that they don't actually sell any of the products they advertise. It should never this long to receive products ... and this whole...Read more
I didn't like
- Run around
- Failure to honor guarantee
The Bradford Exchange Canada - Review about Doll from Abbotsford, British Columbia
Well, was lied to again. I was told last weekend , my doll would arrive Monday December 15 th and they expressed shipped it on December 12 th. Well it's December 21st and no doll. Really wishing now that I never ordered from Bradford Exchange. I hope Ashton Drake takes wind of this and stops business with this joke of a company. They should really be shut down. Nothing but lies to consumers .
Hi I ordered a ring and necklace for Christmas online and said I would get in time for Christmas. So then they cancelled it and then I called to re order and then today I looked and I saw no order information and then today i tried calling and they said number not in...Read more
I did not receive anything but My money did come back to me, but no phone call or anything as to why. Thank goodness though, I had no idea they were scammers... I have read many reviews and none of them are good. I thought it was like an Avon type thing, where you...Read more
Ordered a Grand daughter pendant through mail order in December. We received a letter early December asking for us to call them about our order. When I did, they had no record of the order (so why did they send the letter as this was the first time we placed an...Read more
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