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I purchased an ella doll in feb march of 2017. was informed it was on backorder. Finally received doll June 2/17. The doll was in complete disarray in the box. There was no paperwork at all including the letter of authenticity. I had to present this doll for a gift and...
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I didn't like
  • Failure to provide as advertised
#1086507
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The Bradford Exchange Canada - Still no ring!

The Bradford Exchange Canada - Still no ring!
I have been waiting since last August for my husband's ring that was intended as a Christmas gift!!! They keep saying 4 more weeks and then said not until this July but still no ring!!!!!
1.0
Details
Customer service
Delivery Service
#1077901
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The Mickey Mouse voice narration stopped working after one year on our night before Xmas illuminated house. I was surprised to learn from customer service that the bradofrd exchange will not repair products; they will only replace during the warranty period. I was...
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I didn't like
  • Failure to offer repair or parts
#757822
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I requested a ring sizer on four occassions. NOTHING!! However I get two letters requesting my payment. What size ring are they going to send if I haven't ordered any particular size? I keep getting told a new one is coming but no has been two months of this. ...
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Anonymous
Anonymous

Dear anonymous,Thank you for your posting. We’re so very sorry to hear that you have not received your ring sizer as of this date. It is never our intent to disappoint our c...

#655421
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I placed an order from their 2014 X-mas brochure on Nov.16th! This brochure said that x-mas delivery guaranteed on all orders placed on or before Dec 18th. On Dec. 23rd at approx. 17:30 hours I received call telling me that my items on back order for another 8-10...
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#577609
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Please contact the BBB. We as consumers don't need to be treated like this. Nothing but lies. False advertising, I am starting to believe that they don't actually sell any of the products they advertise. It should never this long to receive products ... and this whole...
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Anonymous
chris

Dear anonymous,Thank you for your posting. We’re sorry to hear that you have not received credit to your account as of this date and we are concerned. We would like to have ...

I didn't like
  • Failure to honor guarantee
  • Run around
#573443
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The Bradford Exchange Canada - Review about Doll from Abbotsford, British Columbia

Well, was lied to again. I was told last weekend , my doll would arrive Monday December 15 th and they expressed shipped it on December 12 th. Well it's December 21st and no doll. Really wishing now that I never ordered from Bradford Exchange. I hope Ashton Drake takes wind of this and stops business with this joke of a company. They should really be shut down. Nothing but lies to consumers .
#573054
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Hi I ordered a ring and necklace for Christmas online and said I would get in time for Christmas. So then they cancelled it and then I called to re order and then today I looked and I saw no order information and then today i tried calling and they said number not in...
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Anonymous
chris

Dear anonymous,Thank you for your posting and for your order and we apologize for any confusion you have experienced. In order to give you a detailed explanation, please cont...

1.0
#570691
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I did not receive anything but My money did come back to me, but no phone call or anything as to why. Thank goodness though, I had no idea they were scammers... I have read many reviews and none of them are good. I thought it was like an Avon type thing, where you...
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Anonymous
Chris

Dear Online Shopper,Thank you for your posting. We’re sorry to hear that your experience with us was not a good one. Please contact us at customer_inquiry@bgeltd.com with you...

#482886
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Ordered a Grand daughter pendant through mail order in December. We received a letter early December asking for us to call them about our order. When I did, they had no record of the order (so why did they send the letter as this was the first time we placed an...
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Anonymous
Stacy-Bradford Exchange

We are sorry to hear about your experience. Did you receive your order in time for Christmas? Or was it never finalized. Please contact us customer_inquiry@bgeltd.com with ...

#464778
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