Karen T Xru

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Verified Reviewer
| map-marker London, Ontario

I ordered two what I thought were two beautiful Christmas trees with a train revolving around them on November 4, 2023. I received a package with several pictures of the trees. I should have question

Purchased and paid for by Visa two what I thought were beautiful Christmas Trees with a revolving train. I have since received two separate packages of pictures of the train. Thought the purchase was from the Bradford Exchange so wasnt concerned Non delivery of items purchased in November. I want my money returned immediately.
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Pros:
  • Were a credible company many years ago
Cons:
  • Would never purchase from them again and will take this further

Preferred solution: Full refund

User's recommendation: Never purchase from the Bradford Exchange.

Julie F Ifg

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Verified Reviewer

Happy campers snow globe

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Ordered in August. Still have not received item. Keep getting different answers when i call to find out why i still havent received the item !!! Never recieved confirmation #
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Preferred solution: Deliver product or service ordered

John B Cmh

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Verified Reviewer
| map-marker Sydney, Nova Scotia

Scam by CANTUV

Ordered the rotating X-MAS ornament as advertised for a THOMAS KINKADE ROTATING TRAIN X-MAS TREE. PAID OVER $60 AS ADVERTISED BY CANTUV. AFTER 3 WEEKS WAITING THEY SENT ME A GLOSSY PHOTO OF THE SAID TREE. NEEDLESS TO SAY I CANCELLED THE CREDIT CARD TRANSACTION. SCAM COMPANY FOR YOUR PRODUCT-VERY DISAPPOINTED
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User's recommendation: CANTUV-SCAMMER

Daylin E

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Verified Reviewer
| map-marker London, Ontario

Subscription Order

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I am only 3 months into a subscription and I have had to call customer service for errors 5 times now. They are double billing me, 3 month in a row now.

They do not honor coupons such as Rakuten Rewards. The Packaging on my $150 orders have no consistency. The first train arrived with no box, just Styrofoam taped together. The second delivery had no Styrofoam packing at all, the train is just lose in a very flimsy box.

The collectable is next to plastic train tracks that can scratch the collectable? I asked for links to the remaining items in my collection and they could only send the names, no photos or web links, they also advised this is not available in the catalog.

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Loss:
$91
Pros:
  • Cute collectables
Cons:
  • Ordering packaging price delivery customer service website

Preferred solution: Price reduction

User's recommendation: Buy used on Ebay for less money and hassle

Amrutha Kyq
map-marker Niagara Falls, Ontario

Order status

Maybe someone that works for Bradford Exchange should try and call where they work at Bradford Exchange and then they would experience how frustrating it is to try and get through to talk to someone, Also I am curious but not for much longer why , when you are supposedly calling Bradford Exchange in London Ontario, Canada the recording says they are closed for the holiday and hang up on me. There is no holiday, WHAT A JOKE!!!
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Emrick Vde
map-marker Saskatoon, Saskatchewan

Information

Information on ordering and total costs. Very easy to get that information! And I am very satisfied and would order again.
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User's recommendation: I would recommend anyone to purchase merchandise

Anthony L Mio

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Verified Buyer
|

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Verified Reviewer
| map-marker Montreal, Quebec

Je me suis fait voler une letre

The Bradford Exchange Canada - Je me suis fait voler une letre
The Bradford Exchange Canada - Je me suis fait voler une letre - Image 2
j'aimerais qu'ont m'appelle le plus vite possible consernat ma lettre voller au sujet de l'heritage de la reine ma lettre na pas ete expedier a la bonne place
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User's recommendation: 3825 boulvard fontenelle a quebec app 1

Anthony L Mio

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Verified Buyer
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Verified Reviewer
| map-marker Montreal, Quebec

Je me suis fait voler une letre

The Bradford Exchange Canada - Je me suis fait voler une letre
The Bradford Exchange Canada - Je me suis fait voler une letre - Image 2
je me suis fait voler une lettre consernat l'heritage de la reine j'aimerais qu'ont me conctact le plus tot possible j'aimerais en savoir plus et etre servi en francais
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User's recommendation: appeler moi

Anne b Qoa

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Verified Buyer
| map-marker Portsmouth, Ontario

Received item and billed, but didn't order

The Bradford Exchange Canada - Received item and billed, but didn't order
The Bradford Exchange Canada - Received item and billed, but didn't order - Image 2
The Bradford Exchange Canada - Received item and billed, but didn't order - Image 3
The Bradford Exchange Canada - Received item and billed, but didn't order - Image 4

I orders the set of 3 Nightmare before Christmas lanterns about a year and half ago. My credit card was billed recently.

and another lantern sent. When I called the representative was very argumentative and wouldnt listed to anything I was saying. I would be talking, and he would just put me on hold. The second time he put me on hold without telling me, I thought he hung up, but wanted to record my phone showing how long I was on hold.

He argued there was four In the set and I shouldnt have gone off the sample picture (because there is 4 not 3 like the picture). Just read the small print that states the 3 I did buy, but add future ones when they become available. MAKE SURE YOU READ THE SMALL PRINT!!! So there is not 4, like the representative said, there are as many as they decide to make.

He returned to the phone about 10 minutes later, abruptly stated my subscription was cancelled and was about to hang up.

When I asked about returning the one I just received, he said a return label would be sent and the call was over. Horrible customer service.

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User's recommendation: Read the small print and don’t trust the pictures

Anonymous
map-marker Burnaby, British Columbia

Enjoy their items that we purchased

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Had search put on recent missing delivery it finally arrived we phoned to have tracking put on it but it showed. Than you
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User's recommendation: Recommend

Anonymous
map-marker Burnaby, British Columbia

Want the advice. Spoke.to customer service they helped

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Order had not arrived. They looked into tracker will send out new order. Julie was a great support to me. Very satisfied
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User's recommendation: Good service

Beth S Wcw

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Verified Reviewer
| map-marker Barrie, Ontario

Parcel mailed back to Bradford Exchange and refund

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I would like to get acknowledgement that you have received my parcel I mailed back to you on the 26th of March 2023 and according to Canada Post Tracking it was delivered to Bradford Exchange on the 31st of March 2023

As well I would like a receipt showing a credit to my Visa Account in the amount of $129.93

I spoke to a representative to-day (06 April 2023) and she was of no help at all telling me that it was likely sitting in the factory.

This is the second time this has happened to me which I am quite annoyed about and likely will cancel my account with The Bradford Exchange. Pool customer service

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User's recommendation: Good service on ordering/delivery but poor in getting a correct response/refund.

Diane A Hzf

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Verified Reviewer
| map-marker London, England

Fraudulent purchase on April 21, 2023

I show a purchase in my bank statement from Bradford Exchange on April 21st that I did not make. The item no. is GBR81.74X1.518962. Could you please advise me who made this transaction and where it was made. I am going to have to make a claim and I need all the information regarding this transaction. Thank you very much for your help in this matter. Sincerely, Diane Andrews. ps: On April 19th I did an online payment for $81.74 for Item #01-3869*-***. In Memoriam. I trust that payment has been received.
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User's recommendation: Be careful of making online payments.

Marya M Axc

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Verified Reviewer
| map-marker Bairnsdale, Victoria County

Client number: 3846****, order # 13761**** QE 2 Faberge Egg, too many payments have been taken

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Hi, My name is Marya Moffat, and I ordered the Queen E 2 Faberge Egg in September, I was only supposed to be charged two payments of $43.68, and three have been taken as follows (from your website). Please credit me one payment, as I have overpayed by one payment. Thank you Marya Moffat

Sort by: Payment Date | Item Number

Queen Elizabeth II Peter Carl Faberge-Style Egg-Shaped Heirloom Porcelain Music Box Adorned With 22K Gold Accents & Hand-Set With Over 80 Faux Jewels

Item No: 13761****

Payment Date: 11/25/22

Payment Type: Credit Card

Amount Paid: $43.68

Queen Elizabeth II Peter Carl Faberge-Style Egg-Shaped Heirloom Porcelain Music Box Adorned With 22K Gold Accents & Hand-Set With Over 80 Faux Jewels

Item No: 13761****

Payment Date: 10/28/22

Payment Type: Credit Card

Amount Paid: $43.67

Queen Elizabeth II Peter Carl Faberge-Style Egg-Shaped Heirloom Porcelain Music Box Adorned With 22K Gold Accents & Hand-Set With Over 80 Faux Jewels

Item No: 13761****

Payment Date: 09/30/22

Payment Type: Credit Card

Amount Paid: $43.67

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Loss:
$43

Preferred solution: I was supposed to be charged two payments for the item i purchased, the Bradford Exchange has charged me three payments and did not return the third payment to me

User's recommendation: don't buy anything from this company, it's a scam

Denis W Uux

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Verified Buyer
|

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Verified Reviewer
| map-marker Toronto, Ontario

This exchange in Canada is NOT too bad. I just can finish my return request by a phone call.

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The Bradford Exchange Canada - This exchange in Canada is NOT too bad. I just can finish my...
I sent a couple of emails asking for a return request but received very late reply. So I made a phone call asking for a postal return label right away because I intend to return my set as it costs too much. Besides, I already have my return cards included with the orders. So I got it done right away. I suggest that make a phone call is the best way to save time.allC
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User's recommendation: Make a phone call to return

Denis W Uux

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Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Toronto, Ontario

Asking for a return request

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The Bradford Exchange Canada - Asking for a return request
I sent a few emails asking for a return request but answered very late. So I asked for a postal return label right away by phone as I have some return cards already. I got it done right away. This is the quickest way.
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User's recommendation: Call by phone

About

Related Companies

The Bradford Group, The Bradford Exchange, The Ashton Drake Galleries, The Hamilton Collection, Hammacher Schlemmer

Summary

The Bradford Exchange Canada is a store that specializes in selling various gifts. The company was founded in the early 1970’s. It operates mainly in the United States and Canada. The Bradford Exchange Canada provides many different products such as bracelets, earrings, watches, rings, pendants and many more. On top of that the store offers a broad selection of glassware, tabletops, tray tables, lamps and outdoor dΓ©cor goods. The Bradford Exchange Canada accepts VISA, Master Card, American Express, Amex and Pay Pal payments. The company also provides free product delivery within the borders of Canada.

The Bradford Exchange Canada reviews and complaints

The Bradford Exchange Canada is ranked 127 out of 1474 in Jewelry and Accessories category

Payment Methods

VISA

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